Our website brings no enquiries
You paid for a website and the phone has not rung more often. Either nobody is visiting, or people visit and leave without contacting you. The fix is different for each.
First find out whether the site has visitors at all. If it has none, the problem is being found. If it has visitors and no enquiries, the usual causes are a broken contact form, no clear next step, missing prices or proof, or a site that is slow and awkward on a phone. Test your own contact form today: many have been silently broken for months.
Check it yourself
Send yourself an enquiry
Fill in your own contact form from a phone. Did the message arrive? In which inbox? How long did it take?
Count the taps
From the home page on a phone, how many taps does it take to call you or open WhatsApp? More than one is too many.
Look for a price
Can a stranger find out roughly what you charge without contacting you?
Ask for the numbers
Ask whoever built the site how many people visited last month. If nobody knows, the site has no analytics.
The usual causes
- The form does not deliver. Messages go to an old address or a spam folder.
- No clear next step. Pages end without saying what to do.
- No prices. Many people leave rather than ask.
- No proof. No photos of real work, no named clients, no address.
- Hard to use on a phone. In September 2026, 62.8% of web page views in Namibia were on phones (StatCounter).
- No visitors at all. Then the problem is being found.
Make contacting you the easy part
- Test and repair every form, and send submissions somewhere they are read
- Put call and WhatsApp buttons on every page, within reach of a thumb
- End each page with one clear next step
- Publish prices or starting prices where you are willing to
- Add proof a visitor can verify: real work, real names, a real location
- Install analytics so enquiries can be counted month to month
On an existing site this is often a repair under a care plan rather than a rebuild. If the site is also old or slow, see website redesign.
Ten guidelines from research
Stanford University's web credibility research produced ten guidelines that still hold. Among them: make it easy to verify what you say, show there is a real organisation and real people behind the site, make it easy to contact you, keep content up to date, use restraint with promotional content, and avoid errors of all kinds (Stanford Web Credibility Project).
We use that list as a checklist on every site, including this one.
Common questions
How many enquiries should a website bring?
It depends on how many people visit and what you sell, so there is no honest single number. What matters is that you can count visits and enquiries each month and see the direction.
Should we put prices on the website?
Usually yes, at least a starting price. People who cannot afford you stop asking, and people who can arrive ready to talk. We publish ours on the pricing page.
Tell us the problem. We will tell you what it takes to fix it.
Send a message, call, or use the form. You get a written scope and a price before any work starts, and there is no charge for the first conversation.